Privacy

Clean Cut Electrics looks after your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This page says what we collect, why, and what you can ask of us.

What we collect

• Contact details, like your name, address, phone number and email.
• Job details, like what you'd like done, electrical plans, photos of the switchboard or the work area, and how to get in.
• Access details you choose to give us, such as a gate code, an alarm code or where a key is kept, so we can come back for scheduled work.
• Payment details, handled by our payment provider over an encrypted connection.

How we collect it

When you ring, email or book online, through our job system (quotes, bookings and job updates), when you sign our terms or a safety report, and when we do the work.

Why we collect it

• To price, book and do the work.
• To issue compliance certificates, invoices and warranties.
• To contact you about your job, and occasionally about safety or maintenance.
• To improve how we work and how we let people know about us.

Who we share it with

• Our staff and any subcontractor on your job, only what they need to do it.
• NSW Fair Trading, the electricity network and other bodies where the law requires it, for example compliance certificates. For any other compliance reporting, we ask you first.
• The software and payment providers we use to run the business.

We don't sell your information.

Safety inspections and audits we do for a business are privileged and for that business's internal use only. We do not hand them to state regulatory bodies. We'd release them only if legally compelled to, such as by a subpoena.

This website

This website doesn't use advertising or tracking cookies. If that changes, this page will say so first. Like any website, the company that hosts it (Cloudflare) sees your IP address when you visit.

When you book online, what you type and any photos you add go straight to our job system. Photos are made smaller in your browser first, which also removes the location stored in them. Cloudflare Turnstile, a check from Cloudflare, makes sure a person is booking and not a robot; Cloudflare's own privacy policy covers what that check sees.

If you reach this website from one of our ads, or from a link with campaign tags, your browser keeps that link's code for 90 days and sends it with a booking, so we know which ad brought it in. It stays in your browser and isn't sent anywhere unless you book.

Keeping it safe

We keep your information in password-protected systems and take reasonable steps to protect it from misuse, loss or unauthorised access. Nothing sent over the internet is completely secure, but we do what we reasonably can.

Seeing or correcting it

You can ask to see the information we hold about you, or to correct it, by emailing info@cleancutelectrics.com.au.

Changes to this page

We'll update this page when the law or the way we work changes. The latest version is always the one here.